Privacy Policy

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Privacy Policy

Last updated: 7 August 2026

This Privacy Policy explains what personal data we collect when you visit berneuco.com or place an order, why we collect it, and what rights you have. We are committed to protecting your privacy and handling your data transparently.

1. Who is responsible for your data

The data controller is:

BLACK WOLVES LTD
Company number: 15303150 (registered in England and Wales)
Registered office: 275 New North Road, London, England, N1 7AA
Email: berneuco@proton.me
Website: berneuco.com
Trading as: Berneu & Co

For any privacy request, write to berneuco@proton.me.

2. What we collect

Order and account data: name, delivery and billing address, email address, telephone number, order history.
Payment data: processed directly by our payment providers. We receive confirmation of payment and the last digits and type of card — we never see or store your full card number.
Communications: the content of emails and messages you send us.
Technical data: IP address, device and browser type, pages viewed, referring site, and similar information collected through cookies and comparable technologies.
Marketing preferences: whether you have subscribed to our emails.

3. Why we use it, and on what legal basis

To process and deliver your order, handle returns and provide customer support — necessary for the performance of our contract with you.
To prevent fraud and secure the website — our legitimate interest in protecting our business and our customers.
To comply with legal obligations, including tax and accounting rules.
To send marketing emails, where you have subscribed — your consent, which you can withdraw at any time via the unsubscribe link.
To measure and improve our advertising and website through analytics and advertising cookies — your consent, given through our cookie banner.

4. Who we share it with

We never sell your personal data. We share it only with providers that help us run the shop, and only as far as necessary:

Shopify — our e-commerce platform and hosting provider.
Payment providers — to take payment securely and prevent fraud.
Shipping carriers and fulfilment partners — to deliver your parcel and provide tracking.
Email and customer-support tools — to send order updates and reply to you.
Analytics and advertising platforms, such as TikTok and Meta — where you have consented to those cookies.
Authorities or professional advisers — where required by law.

5. International transfers

Some of our providers are located outside the European Economic Area and the United Kingdom. Where data is transferred, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or an adequacy decision.

6. How long we keep it

Order and invoicing data is kept for as long as required by tax and commercial law (generally up to 10 years). Support correspondence is kept for up to 3 years. Marketing data is kept until you unsubscribe. Technical and cookie data is kept for the periods set out in our Cookie Policy.

7. Cookies

We use strictly necessary cookies to run the shop and the cart, and — with your consent — analytics and advertising cookies. You can change or withdraw your choices at any time. See our Cookie Policy for the full list.

8. Your rights

Under the GDPR and UK GDPR you have the right to access your data, to have it corrected or erased, to restrict or object to its processing, to data portability, and to withdraw consent at any time. To exercise any of these rights write to berneuco@proton.me; we respond within one month.

If you believe we have not handled your data properly you may complain to a supervisory authority — in the UK, the Information Commissioner's Office (ico.org.uk), or the authority in your country of residence.

9. Security

Our website uses TLS encryption and our providers apply technical and organisational measures to protect your data. Access to personal data within our company is limited to those who need it to do their job.