Last updated: 7 August 2026

We want you to be happy with your order. If something is not right, you have 30 days from the day you receive your order to request a return.

1. Your right to cancel

As a consumer in the EU or the UK, you may withdraw from your purchase within 14 days of receiving the goods without giving a reason. On top of this statutory right, we voluntarily extend the window to 30 days for unused items in their original condition.

2. Condition of returned items

To be accepted, items must be:

• unworn, unwashed and undamaged, in the same condition in which you received them;
• returned with all original tags and packaging;
• free from odours, marks, make-up or pet hair.

Swimwear: for hygiene reasons swimwear may only be returned if the protective hygiene strip is still in place and the item has been tried on over your own underwear.

3. How to start a return

1. Email berneuco@proton.me with your order number and the item(s) you wish to return.
2. We reply within 24–48 hours on business days with your return authorisation and the return address.
3. Pack the item securely and send it back using the instructions provided. Please keep your proof of postage.

Please do not send items back before contacting us: returns received without authorisation may not be processed.

4. Return shipping costs

Returns are free: we cover the cost of return shipping on standard 30-day returns.

If your item arrived faulty, damaged or incorrect, we also refund any delivery charges you originally paid.

5. Refunds

Once your return arrives and has been checked, we issue your refund to the original payment method within 14 days — usually much sooner. Your bank or card issuer may take a further 3–10 business days to show the money in your account. We will email you as soon as the refund is issued.

If a return does not meet the conditions in section 2, we will contact you before taking any decision and may return the item to you.

6. Exchanges

The fastest way to change size or colour is to return the original item for a refund and place a new order, so you are not left waiting for stock. If you prefer a direct exchange, tell us in your return email and we will arrange it subject to availability.

7. Faulty, damaged or incorrect items

Contact us at berneuco@proton.me within 14 days of delivery, attaching your order number and photographs of the issue. We will send a replacement or issue a full refund, including delivery costs, at no cost to you. This is in addition to, and does not affect, your statutory rights.

8. Items that cannot be returned

• Items returned after the 30-day window.
• Items that have been worn, washed, altered or damaged after delivery.
• Swimwear returned without the hygiene strip in place.
• Gift cards.

9. Cancelling before dispatch

If you change your mind before your order ships, email us as soon as possible: if the parcel has not yet left our warehouse we cancel it and refund you in full.

10. Parcels not delivered

If tracking shows your parcel as delivered but you have not received it, or if it has not moved for more than 10 business days, contact us and we will open an investigation with the carrier and resolve it with a replacement or a refund.

11. Delivery times

For reference, standard delivery is 7–12 business days from the date of order, with 1–2 business days of processing included. Full details are in our Terms & Conditions.

12. Contact

BLACK WOLVES LTD
Company number: 15303150 (registered in England and Wales)
Registered office: 275 New North Road, London, England, N1 7AA
Email: berneuco@proton.me
Website: berneuco.com
Trading as: Berneu & Co

Returns team: berneuco@proton.me